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Would you like to improve your customer reception and/or the handling of your complaints / your online reputation?
Depending on your objectives, I can provide you my hospitality consulting through a customer relationship audit within your establishment.
During the audit, I will analyze the face-to-face meetings with your customers, the way you handle complaints, your online reputation using the methods of the Accor group.
Once the diagnosis has been carried out, you will receive recommendations to improve your customer relations. If you wish, I can even help you set up an actions plan and train your staff.
My training in mystery shopping, face-to-face client/salesperson or reception agent assessments by the Accor group, my 19 years as a manager and customer relations trainer, my training in service certification audits and my experience as a traveller enable me to know precisely the needs of different types of clients, to analyse in detail the service of an establishment and to be able to make appropriate recommendations.
Your establishment could possibly be included in my list of partner companies for the blog.
The benefits for you:
- you get an outside expertise on your establishment.
- you get personalized advice to improve your customer relationship.
- you work with an expert in customer relations and management, who is also a traveller, to help you set up your actions plan.
- you benefit from the Accor group’s expertise in hospitality and management.
Contact me via the form below